RETURNS & EXCHANGES INFORMATION

What can be returned?

Returns apply to swimwear and clothing only. Accessories, activewear, and skincare products are not eligible for returns.

To qualify, return requests must be submitted within 30 days of delivery. Items must be unworn, unwashed, and free of odors, stains, makeup, deodorant, tanning cream, or bodily fluids. All original tags, ticketing, and sanitary protective shields must be attached, and items must be in their original box or packaging. Once tags are removed, we cannot accept the return.

HOW TO START A RETURN

  1. Email customerservice@capittana.com with the subject line: RETURN (#Order Number) – (Your Name). Include the reason for your return.
  2. Wait for approval from our team. Some cases may require additional follow-up.
  3. Once approved, we will send you a prepaid shipping label by email (US and Puerto Rico orders only). Attach it to the outside of your package.
  4. Pack your items securely to prevent damage in transit. Track your shipment.

  5. Upon receiving your return, our team will inspect the items. If approved, your exchange or refund will be processed within 5–10 business days.

EXCHANGE

If you are not fully satisfied with your purchase, you may exchange it for another item of equal value. Exchanges must be requested within 30 days of the delivery date.

Return shipping is covered by Capittana for US and Puerto Rico orders. Customers in all other countries are responsible for return shipping costs. We recommend using an insured, trackable method.

The replacement item will not be shipped until the returned item is received and approved.

REFUNDS

For eligible returns requested within 30 days of delivery, you may request a refund to your original payment method for the amount paid for the returned items.

Once your returned items have been received, inspected, and approved, your refund will be processed within 5–10 business days. Your bank may take additional time to post the refund.

WARRANTY

Manufacturing defects must be reported within 30 days of delivery. These include faulty stitching, construction defects, and fabric flaws.

To report an issue, email customerservice@capittana.com with your order number, a description of the problem, and clear photos. If a manufacturing defect is confirmed, our team will arrange a repair, replacement, or refund, as appropriate.

This warranty does not cover normal wear and tear, misuse, or damage caused by washing contrary to the care instructions.

RETURN ADDRESS

US Warehouse: 8238 NE 2nd Ave, Miami, FL 33138 – United States

IMPORTANT NOTES

Return requests must be submitted within 30 days of delivery. Requests submitted after this period will not be accepted. Once your return is approved, please follow the shipping instructions provided by our team.

Pack your items securely and retain your tracking information. Capittana is not responsible for items lost or damaged during return transit.

We reserve the right to review return requests for suspected misuse or abuse of our return policy.

For any questions, contact us at customerservice@capittana.com.