Estimated delivery times vary by destination:

• United States: 3–5 business days.
• International: 5–15 business days after shipping. Customs processing may cause additional delays.

Available shipping methods, rates, and estimated delivery times are shown at checkout. Business days exclude weekends and holidays.

International orders may be subject to customs duties, taxes, and import fees determined by the destination country’s customs authorities.

These charges are not included in the product price or shipping fee and are the customer’s responsibility, even when shipping is free.

Capittana declares the full value of all international shipments. For information about potential charges, please contact your local customs authority before placing your order.

Customs processing may cause additional delivery delays.

We ship to all countries in the world!

Please bear in mind that all international shippings are subject to duties & taxes defined by the local custom authorities. These costs are not included in your Capittana order and/or in the total order amount. Capittana does not assume responsibility for fares associated with the importation of its shipments. All fares must be paid by the package recipient.

We offer standard shipping within the United States and internationally.

• United States: Estimated delivery within 3–5 business days.
• International: Estimated delivery within 5–15 business days after shipping, depending on the destination.

Available shipping methods, rates, and estimated delivery times are shown at checkout.

Email confirmations are sent immediately after processing the payment. If you have not received an email confirmation after 24 hours, please contact our Capitteam: orders@capittana.com.

Orders are processed once the purchase is made. We cannot cancel, change or modify an order once the payment has been processed.

Please contact us at customerservice@capittana.com so we can assist you.

Issues with your order must be reported within 30 days of delivery. Please email us your order number, clear photos, and details of the problem so our team can review your case. If a manufacturing defect is confirmed, we will arrange a repair, replacement, or refund, as appropriate.

Oh no! We’re sorry this happened. Please email customerservice@capittana.com within 30 days of delivery, including your order number, a description of the issue, and clear photos of the product. Our team will review your case and help you with the next steps.

Our Capitteam is here to help! For any questions, please email customerservice@capittana.com.

Our customer service hours are Monday through Friday, 10 AM–7 PM Eastern Time (ET). We aim to respond within 2 business days, though response times may be longer during holidays, promotions, and new launches.

You can contact us via phone: +51 963 091 083 for your customer service questions, but we recommend you to first take a look at our FAQ to find answers to the most commonly asked questions. If you can’t find an answer to what you are looking for or need help regarding your purchase order, our capitteam will be delighted to help you! Please send us an email to: customerservice@capittana.com

You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email you receive from us.

You’ll still receive essential updates about your orders, including order confirmations and shipping notifications.

You may request an exchange or refund within 30 days of delivery, provided your items meet the conditions in our Returns & Exchanges Policy.

Refunds are issued to your original payment method for the amount paid for the returned items and processed within 5–10 business days after the items have been received, inspected, and approved. Your bank may take additional time to post the refund.